Home - Eudata

Conversational

Eudata implements conversational
logics capable of optimising caring
and sales processes, automating services
with BOT operators

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Customer Service

Cloud Contact

It’s time to move your contact center
in the cloud, gaining flexibility
and reducing costs

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Center

Video Advisor

Directly engage customers through
an effortless Video chat via your web page
or mobile APP with a secure platform.
Escalate from an existing chat or
create a brand new video conversation,
use desktop sharing and co browsing,
record and track every step of the
customer journey

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working better with

Flash News

Eudata @ AWS Summit 2022

Il prossimo 21 e 22 giugno al MiCo saremo parte dell’evento Cloud più importante dell’anno: l’AWS Summit Milano

Vai alla pagina dell’evento >>

registrati gratuitamente qui

Customer Contact 2022 - Keynote Sandro Parisi

Watch Sandro’s customer contact 2022 keynote about our idea of unified brand experience. Happy CX!

L’intervista di Sandro a “Digital Spritz”, il podcast di Catobi – IA Spiegata Semplice

Ascoltalo qui: https://eudata.com/digital-spritz-podcast/

Today we officially announce that Metadonors is part of the Eudata Group, which owns the majority of the enterprise. Metadonors is one of the principal players in the non profit organization sector: it provides software, BPO services and fundraising which ensure the best “Donors Experience” on the market

https://eudata.com/welcome-metadonors-eudata/

Eudata is proud to be among the top 90 Telecommunications startups and companies in Italy.

https://beststartup.eu/90-top-telecommunications-startups-and-companies-in-italy-2021/

After having been awarded as Service Delivery Partner, Eudata is now happy to announce that has been approved as an Amazon Connect reseller under the AWS Solution Provider Program.

https://aws.amazon.com/partners/programs/solution-provider/?nc1=h_ls

Sandro Parisi, Giacinto Fiore and Pasquale Viscanti from Intelligenza Artificiale spiegata Semplice talk about the different types of BOTs and the technologies that support them.

https://www.youtube.com/watch?v=AuG83eBDxqI

Sandro Parisi talks about Eudata: How to make the difference with a better CX in the virtual world

https://startup.info/it/sandro-parisi-eudata/

Wow your customers with a branded experience

70%

Automation

Automation up to 70% of
customare care process

30%

TIME

Operator optimization
time up to 30%

40%

DEFLECTION

Workload shift from
voice to digital more
than 40%

10y

EXPERIENCE

More than 10 years of
experience in digital
contact market space

WHY CHOOSE US

we create value pathways for customers
we maximize the ROI ensuring recurrent revenues
we provide a unified experience to the customer (act as one)

Full voice and digital contact center supporting asynchronous channels
Conversational platforms to automate processes on communication channels
We provide to our customers consulting and support services

Proud to be named
Market Guide
for Conversational
Platforms

Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms

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Proud to be named Market Guide for Conversationalm Platforms

Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms

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Eudata Suite

Next2Connect

Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools.

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Comet

An SaaS Solution to generate “Pay per use” Outbound Voice Campaigns with Amazon Connect or SFDC Service Cloud Voice

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CRAB

A centralized repository to register every step of your customer journey (customer proﬁle and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI.

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Convy.AI

A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience.

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OUR PLATFORMS

Visual IVR and ChatBOT to reduce inbound voice

Eudata implements conversational logics capable of optimising caring and sales processes, automating services with BOT operators.

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CORPORATE IDENTITY

Eudata Corporate Profile 2021

Eudata is the Customer experience masters company.
We work to simplify the customer experience for medium and large brands that want to excel in their CX.

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“Thanks to the work of Eudata, OTE was able to help
Eurobank, one of the four major banks in Greece, develop and enrich
its portfolio of services in order to provide the best Customer Experience possible.
The Video Advisor Solution can support the customer during his/her interaction with the bank in an effective and easy-to-use way. Eudata's solution, which seamlessly integrated with the contact center platform to create the enriched Video Banking environment, gave Eurobank the key to differentiate from its competitors and strengthen the relationship with its customers.

— Panagiotis Georgiou
Service Delivery Manager for OTE

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"In just over a month, thanks to Eudata and AWS, we were able to migrate our Contact Center to the Next2Connect. In Fonderie Sime, we are beginning a new adventure to improve Customer Experience anche give higher value to our services. Eudata's expertises and the effectivness of Amazon Connect allowed us to speed up this path, optmize costs and automate support processes to our technical services. "

— Giuseppe Barbieri, Head of Information Systems and Process Organization for Fonderie Sime

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"The integration between Amazon Connect and Eudata's portoflio of products allowed Banca Progetto to create a real cloud contact center able to manage customers contact details through digital and telephone channels. It also allowed to manage some of the most time consuming tasks thanks to our conversational engine, Convy AI."

— Giorgio Alicata, Eudata Sales Manager

"In less than three months, thanks to Eudata solutions, we were able to introduce in Banca Progetto a new concept of Customer Experience based on process automation. Choosing Eudata suite helps us add value to the customer, placing it at the center and creating a new business model."

— Alessandro La Pergola, COO of Banca Progetto

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“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM. All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”

— Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE VP of Marketing

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“Now it is possible for Pulsee’s customers get support by WhatsApp.
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service using the omnichannel Eudata platform.”

— Yvonne Chen, VP of Marketing

for

eudata-logo2021-negativo-no-payoffAsset 1@2x

for

“In just over a month, thanks to Eudata, we were able to migrate our Contact Center to the Next2Connect. In Fonderie Sime, we are beginning a new adventure to improve Customer Experience anche give higher value to our services. Eudata’s expertises allowed us to speed up this path, optmize costs and automate support processes to our technical services.”

– Giuseppe Barbieri, Head of Information Systems and Process Organization for Fonderie Sime

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for

“In less than three months, thanks to Eudata solutions, we were able to introduce in Banca Progetto a new concept of Customer Experience based on process automation. Choosing Eudata suite helps us add value to the customer, placing it at the center and creating a new business model.”

– Alessandro La Pergola, COO of Banca Progetto

WATCH MORE SUCCESS CASES

for

“Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”

– Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE VP of Marketing

WATCH MORE SUCCESS CASES

for

“Now it is possible for Pulsee’s customers get support by WhatsApp.

Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service using the omnichannel Eudata platform.”

– Yvonne Chen, VP of Marketing