The desktop of excellence for your company

Are you still using an old system that doesn't allow you to grow? Next2Connect is the solution you've been waiting for.

It’s a cloud service that transforms your contact center in a few days, offering you the best of Amazon Connect, enriched by our decades of experience.

Forget obsolescence, fixed costs, and complexities: with us, modernization is simple, fast, and tailored for you.

What are the elements that differentiate our solution?

The platform is entirely managed in the cloud by us, ensuring maximum reliability, security, and scalability

Everything in the Cloud

Thanks to Amazon Connect, the system immediately identifies who is calling and routes the call to the most appropriate agent

Pay only for what you use

Our pricing model is clear and transparent. You only pay for the minutes used, with no fixed costs for licenses or software

Since 2016 we have been AWS partners and in 2021 we were awarded as a partner Amazon Service Delivery, an important recognition that positions us as the only partner for Amazon Connect in Southern Europe.

This certification not only attests to our competence but also confirms our leadership in providing cutting-edge solutions.

Leveraging our deep experience and Eudata solutions, integrated with Amazon Connect technology, we offer clients and partners the ability to create efficient, automated, and scalable customer service solutions. The goal is to provide an exceptional omnichannel experience that makes customers happy and loyal.

Our presence extends across Europe, Africa, and the Middle East, supported by a highly qualified team of over 20 specialists holding AWS certifications.

È una soluzione completa per la gestione del coinvolgimento digitale del cliente, interamente basata su cloud.

L'obiettivo è offrire un'esperienza omnichannel unificata, combinando diverse funzionalità in un'unica piattaforma

The suite includes:

Next2Connect
An desktop for agents, web-based, that manages both voice and digital channels

Comet:
The SaaS platform that allows you to create, manage and optimize outbound campaigns with Amazon Connect or Salesforce

Convy.AI:
An advanced process orchestrator that automates tasks using NLU and generative AI engines