AVA is designed to respond to the specific needs of your business. It supports different LLM/SLM models – including OpenAI, Anthropic, Microsoft, and others – ensuring maximum flexibility and scalability.

Thanks to a Generative AI engine trained on context, AVA orchestrates tasks to accelerate workflows and increase productivity by up to 80%.

Every process within your organization can be mapped within AVA, which will automatically recall it at the start of each interaction.

Additionally, AVA can retrieve data and documents from back-end systems, update the CRM or the ticketing tool, and monitor the effectiveness of agents in real time.

Our solution enhances user productivity through artificial intelligence engines specifically trained on the business context and based on knowledge.

AI trained on context

The process manager based on dialogue guides the user through the optimal workflows for every interaction with the customer.

Guide to Processes

Automated management of routine tasks allows the user to focus on high-value engagement with the client.

Automation of AgentIC Activities

Key Features

Content Preparation

Prepare email replies, resumes, performs categorizations

Execution of activities

Smart Suggestions

Continuous training

Update the CRM, initiate payment processes, open external tools, translate documents

Provides suggestions based on customer profile, sentiment, and past activities

Train new hires and automatically update on new rules, processes, or regulations