What do we do?

Eudata Convy.AI is the enterprise platform for CX (Customer eXperience) that allows designing multichannel and multimodal customer experiences by leveraging GenAI, LLM, and Agentic automation in an open, flexible, and integrated manner with the client's processes and infrastructures.

Thanks to a no-code tool, where each single block represents a part of a process, it is possible to transform content into actions in a few steps. Everything is based on a shared knowledge base that is scalable to all business processes. Our KB is one of the fundamental building blocks to create open and reusable processes, perfectly integrated with the client's ecosystem.

Convy.AI ensures that the KB, integrations, and processes created for the customer service and CX world are part of a single global design: contents can be reused for other customer service automation use cases, ensuring functional scalability. Convy.AI does not only do CX, it is a platform that enables medium and large corporations to build AI-driven and genAI systems capable of addressing all business needs when it comes to AI Adoption.

Agent Desktop for customer service and consulting

• Visual SLA that signals contact priorities.

  
  

• Automatic timeouts with bot reintegration in case of customer no response.

  
  

• Automatic generation of customized replies to emails, chats, and social messaging (including WhatsApp customer service).

  
  

• Full integration with any type of back-end system via API.
  

AI-centric platform

• Analyze conversations and documents,
  
  

• Propose responses based on knowledge base and back end,
  
  

• Manage routing logics,
  
  

• Analyze images, audio, and video

• Orchestrate bots and AI agents to support customer service automation.

It is possible to use AI in every part of the process

Eudata is a Advanced Partner of AWS, with a recognized specialization in Amazon Connect technology and Service Cloud Voice.

Since 2019, we have been supporting banks, insurance companies, retailers, transportation companies, and large enterprise realities in projects of transforming customer experience based on the Amazon cloud.
Thanks to a certified team and dozens of already operational solutions, Eudata integrates Amazon Connect with major business systems and digital channels, creating advanced, agile, and intelligent contact centers capable of uniting voice, chat, and automation in a single platform.
Our implementations leverage the entire AWS ecosystem — from AI/ML services to Amazon's native telephone network — to offer immediate scalability, resilience, and continuous innovation, without infrastructural constraints.
With Eudata and AWS, companies can rethink their customer relationship model, moving from rigid and fragmented systems to an omnichannel, connected, and data-driven experience that evolves with the business.

Discover some use cases where Convy.AI brings GenAI and the Agentic approach to customer service for large enterprises, enabling intelligent bots, WhatsApp customer service, and omnichannel processes for scalable and secure automation.