L’avvento della pandemia ha accelerato o forzato l’adozione della modalità di lavoro “smartworking” per garantire continuità all’azienda e all’interno di…
logics capable of optimising caring
and sales processes, automating services
with BOT operators
in the cloud, gaining flexibility
and reducing costs
an effortless Video chat via your web page
or mobile APP with a secure platform.
Escalate from an existing chat or
create a brand new video conversation,
use desktop sharing and co browsing,
record and track every step of the
customare care process
time up to 30%
voice to digital more
experience in digital
contact market space
Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools.
A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience.
A centralized repository to register every step of your customer journey (customer proﬁle and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI.
Expands customer interaction from contact center, agencies or branches to multimedia services (sms, chat, email, video, collaboration) and modern communication hannels (Facebook messenger, WhatsApp, Twitter, Telegram, Apple Business chat).
Eudata implements conversational logics capable of optimising caring and sales processes, automating services with BOT operators.
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service using the omnichannel Eudata platform.”
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
Proud to be named Market Guide for Conversationalm Platforms
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