Proud to be named Market Guide for Conversationalm Platforms
Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms
Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools.
An SaaS Solution to generate “Pay per use” Outbound Voice Campaigns with Amazon Connect or SFDC Service Cloud Voice
A centralized repository to register every step of your customer journey (customer profile and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI.
A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience.
Eudata implements conversational logics capable of optimising caring and sales processes, automating services with BOT operators.
Eudata is the Customer experience masters company.
We work to simplify the customer experience for medium and large brands that want to excel in their CX.
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“In just over a month, thanks to Eudata, we were able to migrate our Contact Center to the Next2Connect. In Fonderie Sime, we are beginning a new adventure to improve Customer Experience anche give higher value to our services. Eudata’s expertises allowed us to speed up this path, optmize costs and automate support processes to our technical services.”
– Giuseppe Barbieri, Head of Information Systems and Process Organization for Fonderie Sime
“In less than three months, thanks to Eudata solutions, we were able to introduce in Banca Progetto a new concept of Customer Experience based on process automation. Choosing Eudata suite helps us add value to the customer, placing it at the center and creating a new business model.”
– Alessandro La Pergola, COO of Banca Progetto
“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM. All of this was possible using the Amazon Connect technology and the competence of EUDATA.”
“Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
– Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE VP of Marketing
“Now it is possible for Pulsee’s customers get support by WhatsApp.
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service using the omnichannel Eudata platform.”
– Yvonne Chen, VP of Marketing
For brands and well-known companies who want to set up outbound campaigns, the Eudata Comet is a campaign manager and…
From today, Eudata is proud to announce that is part of the AWS Public Sector Partner Program.
The five trends of customer eXperience for 20212020 altered our habits and digital played an active role in what we…
We are happy to announce a strategic partnership at the Latin American level to accelerate the service and sales processes…