sl1 Conversational Eudata implements conversational
logics capable of optimising caring
and sales processes, automating services
with BOT operators DISCOVER MORE Customer Service sl1 Cloud Contact It’s time to move your contact center
in the cloud, gaining flexibility
and reducing costs DISCOVER MORE Center sl1 Video Advisor Directly engage customers through
an effortless Video chat via your web page
or mobile APP with a secure platform.
Escalate from an existing chat or
create a brand new video conversation,
use desktop sharing and co browsing,
record and track every step of the
customer journey DISCOVER MORE working better with

Eudata Cloud Contact Center Platform: a flexible and feature rich solution to drive your voice and omnichannel contact center

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Eudata Cloud Contact Center Platform: a flexible and feature rich solution to drive your voice and omnichannel contact center

Wow your customers with a branded experience
eudata-icon-automation
70%
Automation
Automation up to 70% of
customare care process
eudata-icon-time
30%
TIME
Operator optimization
time up to 30%
eudata-icon-deflection
40%
DEFLECTION
Workload shift from
voice to digital more
than 40%
eudata-icon-experience
10y
EXPERIENCE
More than 10 years of
experience in digital
contact market space
WHY CHOOSE US
Let’s get started with our basic
  • we create value pathways for customers
  • we maximize the ROI ensuring recurrent revenues
  • we provide a unified experience to the customer (act as one)
  • Full voice and digital contact center supporting asynchronous channels
  • Conversational platforms to automate processes on communication channels
  • We provide to our customers consulting and support services
Eudata Suite

Next2Connect

Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools.

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Convy AI

A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience.

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CRAB

A centralized repository to register every step of your customer journey (customer profile and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI.

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WCS

Expands customer interaction from contact center, agencies or branches to multimedia services (sms, chat, email, video, collaboration) and modern communication  hannels (Facebook messenger, WhatsApp, Twitter, Telegram, Apple Business chat).

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OUR PLATFORMS
Visual IVR and ChatBOT to reduce inbound voice

Eudata implements conversational logics capable of optimising caring and sales processes, automating services with BOT operators.

DISCOVER MORE

Slide “Now it is possible for Pulsee’s customers get support by WhatsApp.
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service using the omnichannel Eudata platform.” arrow_forward Watch more success cases — Yvonne Chen, VP of Marketing for Slide “In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM. All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
 arrow_forward Watch more success cases — Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE VP of Marketing for
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Proud to be named
Market Guide
for Conversational
Platforms

Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms

DISCOVER MORE

Proud to be named Market Guide for Conversationalm Platforms

Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms

DISCOVER MORE

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