Home - Eudata

Conversational

Eudata implements conversational
logics capable of optimising caring
and sales processes, automating services
with BOT operators

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Customer Service

Cloud Contact

It’s time to move your contact center
in the cloud, gaining flexibility
and reducing costs

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Center

Video Advisor

Directly engage customers through
an effortless Video chat via your web page
or mobile APP with a secure platform.
Escalate from an existing chat or
create a brand new video conversation,
use desktop sharing and co browsing,
record and track every step of the
customer journey

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working better with

Eudata Flash News

Eudata attended the charity project for the 3D visit of the Church of Santa Maria Assunta in Milan, creating the “Convy AI” ChatBOT

https://certosadimilano.com/

Eudata Cloud Contact Center Platform: a flexible and feature rich solution to drive your voice and omnichannel contact center

Wow your customers with a branded experience

70%

Automation

Automation up to 70% of
customare care process

30%

TIME

Operator optimization
time up to 30%

40%

DEFLECTION

Workload shift from
voice to digital more
than 40%

10y

EXPERIENCE

More than 10 years of
experience in digital
contact market space

WHY CHOOSE US

we create value pathways for customers
we maximize the ROI ensuring recurrent revenues
we provide a unified experience to the customer (act as one)

Full voice and digital contact center supporting asynchronous channels
Conversational platforms to automate processes on communication channels
We provide to our customers consulting and support services

Proud to be named
Market Guide
for Conversational
Platforms

Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms

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Proud to be named Market Guide for Conversationalm Platforms

Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms

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Eudata Suite

Next2Connect

Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools.

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Convy AI

A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience.

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CRAB

A centralized repository to register every step of your customer journey (customer proﬁle and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI.

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WCS

Expands customer interaction from contact center, agencies or branches to multimedia services (sms, chat, email, video, collaboration) and modern communication hannels (Facebook messenger, WhatsApp, Twitter, Telegram, Apple Business chat).

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OUR PLATFORMS

Visual IVR and ChatBOT to reduce inbound voice

Eudata implements conversational logics capable of optimising caring and sales processes, automating services with BOT operators.

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“Now it is possible for Pulsee’s customers get support by WhatsApp.
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service using the omnichannel Eudata platform.”

Watch more success cases

— Yvonne Chen, VP of Marketing

for

“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM. All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”