EUDATA is part of the AWS Partner Sector Program
From today, Eudata is proud to announce that is part of the AWS Public Sector Partner Program.
logics capable of optimising caring
and sales processes, automating services
with BOT operators
in the cloud, gaining flexibility
and reducing costs
an effortless Video chat via your web page
or mobile APP with a secure platform.
Escalate from an existing chat or
create a brand new video conversation,
use desktop sharing and co browsing,
record and track every step of the
customer journey
Wow your customers with a branded experience
70%
Automation
Automation up to 70% of
customare care process
customare care process
30%
TIME
Operator optimization
time up to 30%
time up to 30%
40%
DEFLECTION
Workload shift from
voice to digital more
than 40%
voice to digital more
than 40%
10y
EXPERIENCE
More than 10 years of
experience in digital
contact market space
experience in digital
contact market space
WHY CHOOSE US
Proud to be named Market Guide for Conversationalm Platforms
Eudata has been included in:
Gartner’s June 2018 and 2019
Market Guide for Conversational Platforms
Eudata Suite
Next2Connect
Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools.
Convy AI
A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience.
CRAB
A centralized repository to register every step of your customer journey (customer profile and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI.
WCS
Expands customer interaction from contact center, agencies or branches to multimedia services (sms, chat, email, video, collaboration) and modern communication hannels (Facebook messenger, WhatsApp, Twitter, Telegram, Apple Business chat).
OUR PLATFORMS
Visual IVR and ChatBOT to reduce inbound voice
Eudata implements conversational logics capable of optimising caring and sales processes, automating services with BOT operators.
CORPORATE IDENTITY
Eudata Corporate Profile 2021
Eudata is the Customer experience masters company.
We work to simplify the customer experience for medium and large brands that want to excel in their CX.
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service using the omnichannel Eudata platform.”
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
Our Latest News
The five trends of customer eXperience for 2021
The five trends of customer eXperience for 20212020 altered our habits and digital played an active role in what we…
AOS and EUDATA
We are happy to announce a strategic partnership at the Latin American level to accelerate the service and sales processes…
Present and future of Agent Bots
According to Forbes magazine, chatbots are among the top ten in the digital marketing trends of the year. In fact,…
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