New features
Enhancement
Fix
New features
Enhancement
Fix
Profiling services list for call forwarding
For each WCS service (skill group) it is now possible to define a list of associated services, made available to agents as possible transfer targets
Integration with Cisco Webex Teams
Filters on the customer history
An agent can now search by date/reason for contacting previous conversations from a single customer
browser notifications when new messages arrive for conversations in progress
Added button to copy the contents of the chat displayed, useful for copying then in external tools (example CRM)
Filters on the customer history
An agent can now search by date/reason for contacting previous conversations from a single customer
Possibility to personalize the welcome message with the data retrieved by the customer