Administration panel:

it’s now possible to define the services that can be managed by a supervisor profile, allowing the allocation of dedicated accesses to individual contact centre suppliers

Reporting:

reporting segregated by Contact Center service provider

Keyboards on customer interface:

Features implemented:

• Date: calendar for inserting dates
• Time: widget for inserting hours and minutes
• Datetime: calendar for inserting dates and times
• Geolocation: share the position to locate the desired destination (also available on Facebook and Telegram)
• Password: encrypted field

It’s also possible to define custom keyboards that will be implemented on GUI side

• CustomerGui: improvements during the resumption of previously active sessions
• Technical review of automated versioning and build components

• InteractionServer: Fixed bug related to the aggregation of emails sent to a bot
• SessionHandler: Fixed bug related to closing an asynchronous session
• SessionHandler: Fixed bug related to deleting ChatRoom in a multi-node environment
• SessionHandler: Fixed bug related to the transfer of a WCS session using the email channel
• SessionHandler: Fixed bug related to limit of sessions per agent during routing phase
• AgentGUI: Fixed bug related to the display of the multimedia node upon receiving the history after a transfer
• WCSAdmin: fixed the bug related to the change of the webcallback fields by the supervisor
• WCSAdmin: fixed the bug related to loading All contacts
• Android Mobile: fixed the bug related to WebRTC calls via the WebRTCGateway
• SessionHandler: problem management improvement following database queries