We are happy to announce a strategic partnership at the Latin American level to accelerate the service and sales processes in digital channels.
According to Forbes magazine, chatbots are among the top ten in the digital marketing trends of the year. In fact, it is expected that by 2020
We are bound to remember these months for a long time, they will leave a mark and drastically change what we do and how we do it.
2020 has just begun, and from the microcosm of customer service we are trying to intercept the most relevant trends that companies will focus on (or should do …). If you deal with customer service, and you want to know where to direct your investments and your efforts, this is the right article for you.
Eudata is all about customer journeys – understanding how are customers interacting with the enterprise, and facilitating these interactions. Sandro Parisi, CEO of Eudata, took me through their platform and how they use WebRTC as part of their offering.
The advent of the pandemic has accelerated or forced the adoption of the “smartworking” way of working to ensure continuity within the company and within new welfare policies and personnel management.
E’ ora di tirare le somme sui chatBOT, guardando anche a ciò che è stato l’ultimo anno per Eudata, che su questo mercato ha investito in modo deciso. Abbiamo implementato le nostre soluzioni confrontandoci con il mercato: sono emersi, così, i punti di forza su cui incentrare la strategia futura .