The five trends of customer eXperience for 20212020 altered our habits and digital played an active role in what we have experienced. As a consequence, the field of digital customer experience has played a pivotal role in the relationship between customer and brand. Prices, loyalty, possibility of making a sale or upsall are related to
According to Forbes magazine, chatbots are among the top ten in the digital marketing trends of the year. In fact, it is expected that by 2020
2020 has just begun, and from the microcosm of customer service we are trying to intercept the most relevant trends that companies will focus on (or should do …). If you deal with customer service, and you want to know where to direct your investments and your efforts, this is the right article for you.