Quick growth in customer base caused an increase of contacts landing on Eolo Customer Care services .
Learn how Eudata reduced agent work overload and increased customer experience
&
The need
Improve Eolo Digital Customers support services
The solution
Eudata has extended the existing Eolo Contact Center with its proprietary Omnichannel Platform, replacing an international player and integrating all internal management tools in a single dashboard,
following efficiency and simplicity criteria.
following efficiency and simplicity criteria.
The results
A service which is responsive and simple for customer and efficient for agents and supervisors, thanks to new profiling and engagement logics with a captivating and modern customer interface
0
8
Early operation
cost saved
0
45
Efficiency
in the system use
0
6
Months ROI
turned positive in less than
“Innovation has been forever in EOLO DNA, not only regarding connectivity services,
but most of all the Care services that we offer to our customers.”
– Luca Spada – Eolo AD
“Our mission is to help Organizations innovate digital customer care processes making them more efficient, in order to improve customers experience while reducing operational costs.”
– Sandro Parisi – Eudata
