Rinascente S.p.A. is a collection of shops founded in Italy at the beginning of the 20th century with headquarters in Milan, owned by the Thai Central Group.
In just 1 month, we created the new Contact Center Now Rinascente.
Rinascente S.p.A. is a collection of shops founded in Italy at the beginning of the 20th century with headquarters in Milan, owned by the Thai Central Group.
In just 1 month, we created the new Contact Center Now Rinascente.
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The solution is Contact Center for customers and suppliers based on Amazon Connect and SFDC: more than 80 agents and several services mapped on a single inbound DID number.
Now Rinascente is able to offer a better experience to its customers and a model that puts the customer at the center valuing all the past investments. Main benefits are:
of agent answer rate
contacts handled outbound
ALBERTO BONORA – IT Infrastructure & Technologies Manager RINASCENTE VP of Marketing
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