Eudata’s solutions for the world of retail

Rinascente S.p.A. is a collection of shops founded in Italy at the beginning of the 20th century with headquarters in Milan, owned by the Thai Central Group.

In just 1 month, we created the new Contact Center Now Rinascente.

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The need

Rinascente, was looking for refreshing their customer service technologies, improve the customer experience, making them tailored and reliable. The needs were to simplify the voice services: improve agent and customer experience, automate processes.

The solution

The solution is Contact Center for customers and suppliers based on Amazon Connect and SFDC: more than 80 agents and several services mapped on a single inbound DID number.

The results

Now Rinascente is able to offer a better experience to its customers and a model that puts the customer at the center valuing all the past investments. Main benefits are:

  • Time per interaction reduced
  • Salesforce integration
  • Monitor and configuration tools
  • Customize reports for supervisors
  • Call recording
0
95
%

of agent answer rate

0
1102

contacts answered in 15 seconds

0
261

contacts handled outbound

“Thanks to Eudata and Amazon Connect,  we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”

ALBERTO BONORA – IT Infrastructure & Technologies Manager RINASCENTE VP of Marketing

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