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A set of solutions designed for banking customers

Eurobank Group, is a dynamic financial institution with a presence in many countries.

  • He designs financial products and services
  • He provides advanced options contract and services to individuals and companies
  • It operates with transparency, reliability and modern corporate governance

 

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in partnership with:

The need

  • To support the customer during his/her interaction with the bank in an effective and easy-to-use way.
  • A virtual video branch able to improve the CX, making available online the services which are traditionally provided in the branch.

The solution

Replacement of existing REM solution; full Integration with Eurobank’s Contact Center; Video support for the management of the different requests from customers.

The co-browsing helped this process by making easier the possibility of e.g. sharing the documents.

The results

Based on their needs and comfort, customers can choose between a digital and a physical experience. The services exploit the existing Cisco platform integrated with Eudata Video Advisor.

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70

agents that assist customers better

+
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15000

new customers in 8 months

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350

financial advisory sessions per day

“Thanks to the work of Eudata, OTE was able to help Eurobank, one of the four major banks in Greece, develop and enrich its portfolio of services in order to provide the best Customer Experience possible.”

PANAGIOTIS GEORGIOU – Service delivery manager

“The work of Eudata allowed Eurobank to vary the way it interacts with its customers, giving the possibility to exploit the digital channels and improve remote interactions to sell/upsell.”

SANDRO PARISI – Eudata CEO

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