The advent of the pandemic has accelerated or forced the adoption of the “smartworking” way of working to ensure continuity within the company and within new welfare policies and personnel management.
In the talk-show organized by Studiokom, a topic that is more topical than ever and which has assumed great importance in recent months is therefore dealt with, from a tool of sudden need to opportunities for growth of SMEs.
The event featured Sandro Parisi, CEO of Eudata, Ermanno Boldi of Netwhere, Federico Aleotti of Blackbytes, Francesca Sinigaglia and Giuliana Morelli of Olona international School with the moderation of Alberto Recupero of Studiokom.
Sandro Parisi, with his testimony, tells of how to have passed so quickly and suddenly to a situation of smart working (or rather, remote working since there was little of smart in the lockdown period) permanent since the end of February due to the lockdown, did not bring upheavals in Eudata.
“From February 24 we have decided to close our offices to protect the health of our employees and their families. – Sandro says – Smartworking was a tried and tested situation and we immediately had all the tools and skills to continue to be efficient and operational without major difficulties “
As for the customers, who in the case of Eudata are mainly large companies, Sandro explains how they needed to maintain the service but to restructure their operating model due to the emergency situation
The complexities of remote working in the Customer Service area are linked to the fact of having to transfer all the work tools to the operator’s home to allow the person to perform his duties fully.
“Those who had invested in modern technologies maintained their competitiveness while the companies that had not done so found themselves unprepared and lost part of their competitive advantages” – explains Sandro – “Some of our customers have made quick operations having good infrastructures while in other cases the trials were slower “
Eudata was the protagonist of a success story with one of the main Italian insurance groups, supporting the client in the process of transition from work in the office to a permanent smart working situation in a very short time “In just 3 days we guaranteed our client to allow 300 operators to work from home and we have ensured continuity of service; undoubtedly a scalable and flexible technology like ours has made the difference ”.
Secondly, once the company has become fully operational remotely, the main need is related to cost optimization; the solution to this goal, as Sandro explains, translates into automation processes.
“Through automation systems, called BOTs, we manage traffic of six million conversations per month automatically. – explains Sandro – Automating means unloading an operator from low added value processes and improving the company’s performance. “
Ermanno Boldi of Netwhere, recounts the experience linked to the 50% increase in internet traffic in the initial period of the lockdown: “The companies asked us to increase their available bandwidth in just one day. It usually takes 3 months to get it “- he explains – Today it is necessary that companies invest in technologies starting from their specific needs in order to be able to face smart working situations in the best possible way and be efficient”
Francesca Sinigaglia and Giuliana Morelli of Olona International School, tell of how “children and young people have amazed us for their adaptability and the ability to use the tools that have allowed them to successfully carry out educational activities” while Federico Aleotti of Blackbytes underlines the ‘importance for companies, in smart working situations, to equip themselves with modern and innovative tools that allow them to manage processes and data remotely.
The session ends by underlining that in addition to good technologies there will be skills and valuable people, the fundamental elements that will allow companies to be competitive and to be successful in the present and in the future.
The suggestion that emerges clearly from the round table is to bring technological investments back to the center. In fact, business computerization will be one of the engines of recovery and a source of enormous competitiveness for businesses