WCS release 4.9
What's new?

Ejabberd

Upload Customer GUI

No more Flash Technology!

Agents list export/import

Agent interface

Chat with a human

WebRTC available on browser Safari

Why new releases are so important?

New version 4.8 of WCS and Convy are the result of months of fix, improvement and project experience joined in a single package. Follow the new release improves solution stability enabling at the same time new features and integrations.
Eudata recommend partners and customers to schedule a migration of the infrastructure in 6 months after new released are released, in order to be updated and to reduce the cost of each migration project.

WCS new features

Ejabberd

Now WCS relies on the advanced features provided by Ejabberd as the new XMPP server

Upload Customer GUI

Ability to set a branded CustomerGui in order to customize the end user experience as you like

No more Flash Technology!

Flash technology will no longer be supported in WCS, enabling a full WebRTC compliancy for audio/video communication

Agent interface

We released a brand new Agent Desktop login page

Chat with a human

We release a brand new buddy logo while chatting with a human agent

WebRTC available on browser Safari

WebRTC audio/video calls now available on browser Safari 11+

Enhancements

AgentGui

improved AgentGui connection to the XMPP server using BOSH websockets

WCSAdmin

performance improvements while loading reporting data

Fix

WCSAdmin

fixed export data in multi company environment

ReportingTool

performance improvements while loading reporting data