Ejabberd
Upload Customer GUI
No more Flash Technology!
Agents list export/import
Agent interface
Chat with a human
WebRTC available on browser Safari
Ejabberd
Upload Customer GUI
No more Flash Technology!
Agents list export/import
Agent interface
Chat with a human
WebRTC available on browser Safari
New version 4.8 of WCS and Convy are the result of months of fix, improvement and project experience joined in a single package. Follow the new release improves solution stability enabling at the same time new features and integrations.
Eudata recommend partners and customers to schedule a migration of the infrastructure in 6 months after new released are released, in order to be updated and to reduce the cost of each migration project.
Ejabberd
Now WCS relies on the advanced features provided by Ejabberd as the new XMPP server
Upload Customer GUI
Ability to set a branded CustomerGui in order to customize the end user experience as you like
No more Flash Technology!
Flash technology will no longer be supported in WCS, enabling a full WebRTC compliancy for audio/video communication
Agent interface
We released a brand new Agent Desktop login page
Chat with a human
We release a brand new buddy logo while chatting with a human agent
WebRTC available on browser Safari
WebRTC audio/video calls now available on browser Safari 11+
AgentGui
improved AgentGui connection to the XMPP server using BOSH websockets
WCSAdmin
performance improvements while loading reporting data
WCSAdmin
fixed export data in multi company environment
ReportingTool
performance improvements while loading reporting data