Eudata helps brands to create value pathways for their clients, making them happy and brand loyal, maximizing the return of investment and ensuring recurrent revenues from customers. In doing so, we are constantly focused on the right balance between human and A.I. automated services, in order to ensure both service speed and quality. Today Eudata has happy customers across Europe, Middle East, Far East and Africa, in all vertical
Our mission is to help companies to deliver memorable Customer Experience
Eudata is mentioned in more than 40 publications by Gartner: we are included in Gartner’s 2018 and 2019 “Market Guide for Conversational Platforms” among the best 14 chatBOT worldwide platform, we were selected as Cool Vendor in 2014 and since 2016 we are positioned in the Magic Quadrant for the Customer Engagement with an honorable mention.
Eudata is an AWS Advanced Consulting Partner.
- Amazon Connect speciality
- 15+ employees with an AWS certification
- AWS Advanced Consulting Partner
- Amazon Connect Service Delivery Partner (SDP)
- Amazon Connect Service Provider (SPP)
- AWS Public Sector Partner (PSP)
- Amazon Advanced Tier Services
Eudata Group
Eudata has taken significant strides in expanding its presence and services, transforming into a dynamic group with two strategic acquisitions. In 2021, we welcomed Metadonors into our family, a company focused on the third sector and providing services for non-profit organizations.
In 2022 Eudata acquired the majority stakes of Ynpact, an AWS Advanced partner highly recognized in the French market for its expertise of migrations to AWS, transformation of contact centers, video streaming, and IOT Data ingest.
Our Values
Eudata is obsessed about customer satisfaction. To address this achievement we set up our 4 basic values for our team. Ethics, passion and respect for diversities are also mandatory principles of our context, acknowledged by our customers as well as our professional and execution skill.
1.
Fit
into the customer big picture
2.
Innovation
is the fundamental of our corporate culture
3.
Speed
to provide concrete results in the fastest possible way
4.
Vision
Think outside the box
Our Founders and Team
Sandro Parisi
C.E.O.
Sandro is the C.E.O. and co-founder of Eudata. Passionate about customer experience and AI. Innovator and leader, Sandro motivates the team in the constant search for new solutions to redesign the way in which companies and people relate. Open water swimmer, runner and martial arts master, he hates wasting his time
Pietro Albrizio
C.O.O.
Pietro is Responsible for all the operations (COO)managing the delivery teams from both technical and profit and loss perspective. With a deep experience in managing complex projects on TOP Customers, he is the referral point for all the activities inside Eudata
Walter Losma
Chairman and C.F.O.
Many years of experience to guide SMEs make Walter a successful entrepreneur well integrated into the social and business environment of the North of Italy. From 2016 he holds the position of Chairman and CFO for Eudata
Carlo Crespi
Partner – Head of Product
Carlo has been part of Eudata since the very beginning of the company, in 2008, starting as a software developer and working on different technologies and projects. Now he is the Head of product, managing the R&D team. He’s focused on evolving Eudata’s portfolio, by adding new valuable capabilities and creating brand new products
Andrea Odoardi
Partner – Head of Delivery
Andrea has been working for Eudata since 2010 and he took part in most of the projects on Eudata products, initially as team leader and then as PM. From 2019 he holds the role of “Head of solutions delivery”: he leads PM, delivery and support teams and he controls all phases of projects involving Eudata products
Monica Battaglia
Channel & Marketing Manager
Monica joined Eudata in 2019 as Account Manager for the international market. She graduated in international Relations and she worked in Las Vegas, United States for 2 years as Business Developer and Marketing Specialist. Since 2020 she’s been working as Channel Manager dealing with the onboarding of new Business Partnerships and marketing activities.
Giorgio Alicata
Partner – Head of Direct Sales
Graduated in computer science, his academic career was divided between Italy and Germany. Giorgio has more than 15 years of experience on projects related to customer care, service assurance and banking. In Eudata, he previously dealt with business development from top enterprises customers, combining the passion for digital trends with an approach based on the importance of business results. Since 2021, he has been working as Head of Direct Sales, taking the responsibility of direct selling.
Andrea Grompone
Head of Experience
Andrea has more than 15 years of experience working in Contact Centers. Curious and meticulous, he has explored the most modern and sophisticated Contact Center and Omnichannel technologies, often in an international setting with prestigious clients. Since 2005, Andrea has held the roles of Contact Center Engineer, Project Manager, and as of 2019, Head of the Contact Center Practice.
Giuseppe Picone
Head of Business Development
More than 10 years experience in managing multinational C level key accounts in international environment, multicultural team management; deep knowledge in ITC, P&L management, commercial strategy, marketing, sales and project management competencies. Creative, curious and innovative, active as entrepreneur driven by a solid team spirit, team building, mentoring and respect of individuals values. Since 2022 Giuseppe is Head of Business Development in Eudata.
Join Our Team
Are you fascinated by our model and values? Do you think you can help us doing better? We are always looking for new professionals that can help us grow! Take the challenge and send us your resume!
Eudata is Certified
