How digital transformation can improve your Customer Service effectiveness
Digital Transformation
The so called Digital Life is now our real life
There’s no distance between people online and offline, you can buy, interact with people and do business having only a smartphone in your hands. The majority of people can have mixed online/offline journeys, and businesses must consider this as the new normality. Customer’s behavior has changed and businesses must follow
The digital transformation in customer experience is an integration of digital technologies into all areas of business, this is why mastering processes, artificial intelligence, data, communication channels, engagement techniques will result in the creation of highly active customers, which is always the result that every company needs to achieve. In 2013 MIT in its Blog mentioned that digitally mature firms are 26% more profitable than their peers.
In 2020 the percentage has certainly grown, but more important than this is that there is no more a difference between what is digital and what is physical. It’s simply the new way of doing business. The good news is that we can help to transform your business applying our solutions to redesign your approach to achieve a seamless omnichannel customer experience.
How to start?
From your customer expectations. Then business and technology teams, working closely with Eudata (or with our partners) can design the right solution taking advantages from Eudata offering.
0
55
of businesses believe they have less than a year before the lack of investiment in digital transformation will cause a market loss.
Source: Progress Research
Companies that have embraced digital transformation are
19
26
more profitable than their peers
Source: MIT
0
53
of customers expect a social customer service responce in 1 hour
or less
Source: Edelman Digital
The 3 technology pillars of our Digital Transformation strategy:
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