Summer is coming and before September we want to give you three more bites of some features
Do you want to offer your customers innovative communication methods?
Enable your customers to take full advantage of the communication methods offered by social messaging platforms!
Convy.AI is able to analyze and interpret the voice messages sent by customers in order to interact with the bots or with the human agents of your contact center.
Do you want to improve the performance of your Contact Center?
Thanks to Convy.AI’s hybrid contact center capabilities, human agents can stay focused on providing added value when managing customers by entrusting automated bots with low-value tasks, such as managing downtime by of the customer.
In fact, it is possible to configure a bot that has the task, through proactive logic, of enticing the user to write again, independently managing the life cycle of the conversation.
Do you want to keep the functioning of your services and the experience of your customers under control?
Convy.AI provides a tool, the WatchBot, which allows you to set up continuous testing strategies for the services exposed to end customers, through test scripts to be executed on time or to be scheduled on a recurring basis.
See you at the next bite!