A unique solution ables to provide the best customer experience, combining BOTs automation and human touch in a blended caring and sales platform
Convy.AI usage
Scale up your business using Convy.AI, the artificial intelligence that acts like a human and helps enterprises to better interact with their clients and agents.
Convy.AI is:
- A powerful omnichannel BOT builder to create conversational automation without coding
- A digital contact center platform with a powerful agent desktop and tons of supervisor tools
- A customer data platform that collects the history of every interaction with clients
- A video platform that enables brands to create virtual Shops/branches/Agencies
- Everything in a single platform to manage your online customers
Why Convy.AI
- It is an orchestrator for all the components involved in the customer journey (Front End, CRM, TT, …) valuing them and taking “conscious” decisions.
- A deep layer of analytics enables to monitor and improve the service
- Take advantage of past conversations and actual customer journey for providing advanced automated services
- Design using a no code builder personalized routing logics that can address to the desired human agent, in contact center or branches or remote shops
- Video Branch/Shop (webRTC A/V calls, screen sharing, recording, cobrowsing) enables human-to-human caring / sell processes
- It promotes human agents in spreading your company brand, thanks to a gamification approach while interacting with the agent desktop console
- Its SDKs enable fast integration in complex environments
The values
- Up to 75% of agents workload reduction.
- Customer satisfaction improvement (+30%)
- Multiply sales opportunities
- Automation increased Agent efficiency
Personalized customer experience
Process
automation
Increase lead conversion and shorten sales processes
Map the customer journey on various channels
Costs optimization
Fast ROI
Benefits to your organization
Agent desktop
Social and Conversational Interface
Convy-based services are used through the most spread communication channels on the market
• Real time web & mobile chat • Email
• Whatsapp • Telegram • Apple Business Chat
• Facebook Messenger • Twitter
• Amazon Alexa • Google assistant
Contact Center
Uses Convy to automate Customer Care processes, involving operators only when necessary and keeping full control on call flow and reporting
• Amazon Connect
• Cisco CCE (soon available)
• Genesys (soon available)
NLU/ML
Convy.AI Implements systems that can understand natural language
• Expert.AI Cogito
• AWS Lex
• Google Dialogflow
• MicroSoft Luis
• IBM Watson
Advanced routing logics
Create advanced routing logics through Convy.AI FlowDesigner tool
• Routing based on agents queues
• Routing based on preferred agent
• Fallback queues
• Fallback to bots
Open APIs
Enhances Convy-based processes through public APIs
• AWS Translate
• AWS Rekognition
• Google Translate
• Google Speech
Voice Bot
Voice is still the most used channel to address customer interactions, this is why Convy is able to manage also the Voice Channel to solve customer interactions.
Interested in hearing more about our solutions and offerings?
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