Convy AI

A unique solution ables to provide the best customer experience, combining BOTs automation and human touch in a blended caring and sales platform

Convy AI usage

Scale up your business using Convy AI, the artificial intelligence that acts like a human helping enterprises to better interact with their clients and agents to be focused on the value added transactions

Why Convy AI
  • It is an orchestrator for all the components involved in the customer journey (Front End, CRM, TT, …) valuing them and taking “conscious” decisions.
  • A deep layer of analytics enables to monitor and improve the service
  • Take advantage of past conversations and actual customer journey for providing advanced automated services
  • Design using a no code builder personalized routing logics that can address to the desired human agent, in contact center or branches or remote shops
  • Video collaboration tools (webRTC A/V calls, screen sharing, cobrowsing) enables human-to-human caring / sell processes
  • It promotes human agents in spreading your company brand, thanks to a gamification approach while interacting with the agent desktop console
  • Its SDKs enable fast integration in complex environments
The values

• Up to 75% of agents workload reduction.

• Customer satisfaction improvement (+30%)

• Multiply sales opportunities

1.

Personalized customer experience

2.

Process automation

3.

Increase lead conversion and shorten sales processes

4.

Map the customer journey on various channels

5.

Costs optimization – Fast ROI

Benefits to your organization
  • Ensures a consistent brand voice, giving to your BOT a real personality
  • Increase customer satisfaction due to fast response, pervasive omnichannel approach and 24/7 availability - Always On Contact Center
  • Context-aware transition from Self Service to Assisted Service (from BOT to human agents)
  • BOTs and humans collaborate together in a blended interaction center
  • Serve thousands of users at the same time without adding more humans
Agent desktop
  • A modern agent desktop application with effortless UX for improving agent productivity
  • Agents can stay focused on bringing value to their customers, handling several conversations on different channels
  • New look and feel, developed according to the modern UI-Glass Morphism trends

Social and Conversational Interface

Convy-based services are used through the most spread communication channels on the market
• Real time web & mobile chat
• Whatsapp
• Telegram
• Facebook Messenger
• Twitter
• Apple Business Chat
• Email
• Amazon Alexa
• Google assistant

Contact Center

Uses Convy to automate Customer Care processes, involving operators only when necessary and keeping full control on call flow and reporting
• Amazon Connect
• Cisco CCE (soon available)
• Genesys (soon available)

NLU/ML

ConvyAI Implements systems that can understand natural language
• Expert.AI Cogito
• AWS Lex
• Google Dialogflow
• MicroSoft Luis
• IBM Watson

Advanced routing logics

Create advanced routing logics through ConvyAI FlowDesigner tool
• Routing based on agents queues
• Routing based on preferred agent
• Fallback queues
• Fallback to bots

Open APIs

Enhances Convy-based processes through public APIs
• AWS Translate
• AWS Rekognition
• Google Translate
• Google Speech
Voice Bot

Voice is still the most used channel to address customer interactions, this is why Convy is able to manage also the Voice Channel to solve customer interactions.

ConvyAI can be used as a stand alone solution or can be integrated into third parties conversational interfaces, CRM technologies or Contact center platforms thanks to plug&play connector and APIs.

Provide human like conversation adding NLU capabilities

Seamless transition from BOT to human agent, contextualizing the conversation with every step of customer journey

Design one time shot and then publish the service on several social messaging platforms, such as Whatsapp, Telegram, Twitter, Facebook Messenger…

Interested in hearing more about our solutions and offerings?
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