A unique solution ables to provide the best customer experience, combining BOTs automation and human touch in a blended caring and sales platform
・Multiple LLM supported
・Access to your knowledge in a secured way
・Manage your knowledge adding contents in real time
・Design your prompt combining knowledge and context to create unique customer or agent experience
Scale up your business to new heights with Convy.AI, the Customer Engagement Platform that effortlessly combine the best of human-like interactions and cutting-edge-artificial intelligence. Experience the magic of a customer journey that leaves a lasting impression, where happy customers are at the heart of every interaction.
Discover the seamless integration between AI and human agents, resulting in a harmonious synergy that creates a truly unforgettable customer experience.
Convy.AI is:
- A powerful omnichannel BOT builder to create conversational automation without coding, leveraging the use of several Natural language understanding (AWS Lex, Expert.AI, Google, Microsoft, Watson, …), LLM (OpenAI, …) and other form of AIs
- A digital contact center platform with a powerful agent desktop and tons of supervisor tools
- A customer data platform that collects the history of every interaction with clients
- A video platform that enables brands to create virtual Shops/branches/Agencies
- Everything in a single platform to manage your online customers


- It is an orchestrator for all the components involved in the customer journey (Front End, CRM, TT, …) valuing them and taking “conscious” decisions.
- It is able to use multiple AIs to improve customer experience and agent experience (semantic or ML Natural Language Understanding, LLM for Generative AI, Translate, Image comparison, …)
- A deep layer of analytics enables to monitor and improve the service
- Take advantage of past conversations and actual customer journey for providing advanced automated services
- Design using a no code builder personalized routing logics that can address to the desired human agent, in contact center or branches or remote shops
- Video Branch/Shop (webRTC A/V calls, screen sharing, recording, cobrowsing) enables human-to-human caring / sell processes
- It promotes human agents in spreading your company brand, thanks to a gamification approach while interacting with the agent desktop console
- Its SDKs enable fast integration in complex environments
- Connectors for existing/multiple AI platforms enables to use your LLM/NLU/… to reuse your Knowledge base without effort

Personalized customer experience
Process
automation
Increase lead conversion and shorten sales processes
Map the customer journey on various channels
Costs optimization
Fast ROI


Social and Conversational Interface
• Real time web & mobile chat • Email
• Whatsapp • Telegram • Apple Business Chat
• Facebook Messenger • Twitter
• Amazon Alexa • Google assistant
Contact Center
• Amazon Connect
• Cisco CCE (soon available)
• Genesys (soon available)
NLU/ML
• Expert.AI Cogito
• AWS Lex
• Google Dialogflow
• MicroSoft Luis
• IBM Watson
Advanced routing logics
• Routing based on agents queues
• Routing based on preferred agent
• Fallback queues
• Fallback to bots
Open APIs
• AWS Translate
• AWS Rekognition
• Google Translate
• Google Speech