Conversational Customer Service

Eudata enable businesses to use conversational interface to optimize caring and improve saleson can improve your Customer Service effectiveness

Use the most popular conversational channels

to interact with your customers and prospects. WhatsAPP, FB Messenger, Twitter, Telegram, mobile and web messaging, all in the same Agent Interface. Increase your conversion rate reducing the sales process duration, improve customer experience providing quick responses and simplify the Agent activities through task priority implement quickly and effective processes through a “zero code” interface designed for non technical people.

We make it easy for contact centers to transform one-on-one experiences.
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50%
RESULTS
Moves from 30% to 50% of

voice traffic to conversational interface

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90%
AUTOMATION
Automate from 20% to 90% of activities
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50%
DEFLECTION
Reduce agent workload
from 20% to 50%

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100%
SIMPLE DESIGN
From simple to complex processes
without technical skills, in a single click

WhatsApp Engage

Easily add WhatsAPP to support sales and customer service, enabling millions of users to contact you from web and mobile. Thanks to our advanced agent GUI and AI capabilities, agents will work in full control of multiple tasks and communication channels, without missing a bit.

Our Features

WhatsAPP is by far the world’s most used chat APP. Using our WhatsAPP Engage you will be able to drive sales and customer support through WhatsAPP, coupling BOT and human to deliver a superior experience to customers and a great efficiency for your teams.

Service design

Create your customer journey thanks to our Conversational Service Designer, apply processes, define the service priority, treatment and the balance between agent and BOT

SLA

Once assigned to an agent, a conversation is associated to an SLA that visually remember to the agent how fast he has to reply

INACTIVITY TRIGGER

In order to perfectly balance the workload on agents, if a customer stay on hold for more than a predefined time out he will be parked on the “inactivity BOT” that manage him until the conversation restart and the customer is connected again with the same agent

BOT

The service uses BOTs in several ways, to manage the customer before he arrives on the agent and during the conversation with the agent, that can transfer the customer to specific “miniBOT” to accomplish specific tasks.
Convy AI includes specific capabilities that enables to do image recognition, to extract text from a voice track and to analyze text and extract needs autonomously.

ANALYTICS

Measure the efficiency of services and agents. Control the performance, create your own KPIs and analyze where to improve thanks to detailed analytics

CHANNEL SWITCH

Move conversation on other channels to use different capabilities like voice, video, desktop sharing or co browsing.

Our Features

WhatsAPP is by far the world’s most used chat APP. Using our WhatsAPP Engage you will be able to drive sales and customer support through WhatsAPP, coupling BOT and human to deliver a superior experience to customers and a great efficiency for your teams.

Service design

Create your customer journey thanks to our Conversational Service Designer, apply processes, define the service priority, treatment and the balance between agent and BOT

SLA

Once assigned to an agent, a conversation is associated to an SLA that visually remember to the agent how fast he has to reply

INACTIVITY TRIGGER

In order to perfectly balance the workload on agents, if a customer stay on hold for more than a predefined time out he will be parked on the “inactivity BOT” that manage him until the conversation restart and the customer is connected again with the same agent

BOT

The service uses BOTs in several ways, to manage the customer before he arrives on the agent and during the conversation with the agent, that can transfer the customer to specific “miniBOT” to accomplish specific tasks.
Convy AI includes specific capabilities that enables to do image recognition, to extract text from a voice track and to analyze text and extract needs autonomously.

ANALYTICS

Measure the efficiency of services and agents. Control the performance, create your own KPIs and analyze where to improve thanks to detailed analytics

CHANNEL SWITCH

Move conversation on other channels to use different capabilities like voice, video, desktop sharing or co browsing.

Interested in hearing more about our solutions and offerings?
Let's keep in touch!

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