Eudata enable businesses to use conversational interface to optimize caring and sales which can improve your Customer Service effectiveness
Conversational Customer Service
Use the most popular conversational channels
to interact with your customers and prospects. WhatsAPP, FB Messenger, Twitter, Telegram, mobile and web messaging, all in the same Agent Interface. Increase your conversion rate reducing the sales process duration, improve customer experience providing quick responses and simplify the Agent activities through task priority implement quickly and effective processes through a “zero code” interface designed for non technical people.
We make it easy for contact centers to transform one-on-one experiences.
50%
RESULTS
Moves from 30% to 50% of
voice traffic to conversational interface
90%
AUTOMATION
Automate from 20% to 90% of activities
50%
DEFLECTION
Reduce agent workload
from 20% to 50%
100%
SIMPLE DESIGN
From simple to complex processes
without technical skills, in a single click
WhatsApp Engage
Easily add WhatsAPP to support sales and customer service, enabling millions of users to contact you from web and mobile. Thanks to our advanced agent GUI and AI capabilities, agents will work in full control of multiple tasks and communication channels, without missing a bit.
Our Features
WhatsAPP is by far the world’s most used chat APP. Using our WhatsAPP Engage you will be able to drive sales and customer support through WhatsAPP, coupling BOT and human to deliver a superior experience to customers and a great efficiency for your teams.
BOT
The service uses BOTs in several ways, to manage the customer before he arrives on the agent and during the conversation with the agent, that can transfer the customer to specific “miniBOT” to accomplish specific tasks.
Convy.AI includes specific capabilities that enables to do image recognition, to extract text from a voice track and to analyze text and extract needs autonomously.
Our Features
WhatsAPP is by far the world’s most used chat APP. Using our WhatsAPP Engage you will be able to drive sales and customer support through WhatsAPP, coupling BOT and human to deliver a superior experience to customers and a great efficiency for your teams.
BOT
The service uses BOTs in several ways, to manage the customer before he arrives on the agent and during the conversation with the agent, that can transfer the customer to specific “miniBOT” to accomplish specific tasks.
Convy.AI includes specific capabilities that enables to do image recognition, to extract text from a voice track and to analyze text and extract needs autonomously.