Create super efficient campaigns thanks to the full featured and GDPR – TCPA compliant outbound campaign manager for Amazon Connect and Salesforce Service Cloud Voice
A SaaS solution to design, implement and monitor outbound campaigns designed for Amazon Connect. Forget about hardware constraints, scalability problems and ﬁxed monthly price.
Natively integrates Amazon Connect or Service Cloud Voice, so agent groups, phone numbers and logics are available in the campaign wizard as an option without additional work from supervisor.
Simply design your campaign and take back its value paying only when the campaign is active and for the calls made.
Comet supports Progressive – Predictive – Preview – Power – Agentless dialing modes.
It is possible to enable the SILENT CALL MANAGEMENT, where the supervisor can define settings based on your local regulation policies.
Set up the RULES like:
- Hours – define the time period to contact your list
- Location – define your country code
- Attempt – specify your max number of call attempts and the frequency
- Exception Days – select the days where your campaign can’t running
- Suppression List – upload the contact list with “do not call anymore” contacts
Be focused on the campaign results and productivity with the Campaign MONITORING system, and change parameters and rules to address the customer in the best way possible to provide a high level customer experience.
In the REPORT section it’s possible to see specific KPIs for each group by list and the supervisor can enable multiple exports.
- CSV ﬁles
- Deﬁne working hours
- Deﬁne attempts rules
- Deﬁne dialing mode
- Self campaign
- Human Agents
- Success rate
- Call disposition