Cloudya by NFON

Cloudya is the cloud telephone system from NFON that delivers your complete PBX. Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee.

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Cloudya allows you to break the chains of traditional communications solutions

With one number and one inbox, employees can stay in contact and work more productively wherever they are, and whichever device they’re using

Easy to use Cloudya

is so easy. It makes your business better, faster, flexible and much more efficient

Total independence Cloudya

is wherever you are. You can do business from anywhere on any device. Seamlessly

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Proven reliability

Through continuous improvement and updating, based on a geo-redundant, failsafe infrastructure (GDPR compliant)

Always up to date

Don’t worry about constant updates anymore. Cloudya comes absolutely maintenance free. Forget the additional costs when you want to upgrade your telephone system.

Accessible PBX functions

Cloudya delivers all the PBX functionalities you will ever need, from voicemail to call queues

Virtual reality

Using virtual conference rooms saves you travel expenses, and faxes come directly to your browser or email

NFON Premium Solutions

NFON also offers a set of Premium Solutions based on its cloud telephone system providing more specific solutions to solve individual industry or company challenges

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Ncontactcener
Customer engagement in the cloud

Cloudya, the cloud telephone system from NFON, is extended with Ncontactcenter: a complete, feature-rich solution for effective and transparent multichannel communication via your web browser. Offering maximum flexibility and future-proofing without the need for hardware and software installation.

BENEFITS:

  • Improved service quality Higher quality service will result in Improved customer retention
  • Increased efficiency With performance metrics and tailored reports
  • Seamless experience All agents and locations have the same user experience with a very fast learning curve
  • All in one interface Never miss a single customer. Integrates WhatsApp, web chat, email, phone, SMS and fax: all channels at a glance
  • Solid ACD, IVR and dialer Automated call distribution, in- and outbound. IVR with Text-To-Speech and Speech Recognition. Includes conferencing and DTMF. Preview dialling supports push of customer data towards the agent. Click-to-dial, auto-dial, customisable call time, number of attempts and dial-up duration.
  • Customised call flows Multi-layered standard call flow, easy design and optimisation of individual call flows using drag-and drop.
  • Recording and reporting Flexible voice recording and playback for quality assurance. Customised logs, statistics, agent and group reports. Twenty standard reports; further metrics by subscriptionon demand. Display of raw data via REST API.
Interested in hearing more about our solutions and offerings?
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