Only 25% of contact center are actually on cloud, but in 3 years analyst predicts that more than 70% will migrate in cloud
It’s time to move your contact center in the cloud, gaining flexibility and reducing costs
Only 25% of contact center are actually on cloud, but in 3 years analyst predicts that more than 70% will migrate in cloud
It’s time to move your contact center in the cloud, gaining flexibility and reducing costs
that makes the best use of voice, text and social channels and which improves operations thanks to artificial intelligence and BOTs. No more migrations, hardware upgrade, and long lasting processes because of the infrastructure expansion. Ask for your needs and we’ll do it, transforming months of work in weeks
• Reduce implementation and maintenance effort by 40%
• Control end to end the service with a single player
• Thanks to a modern widget based Desktop, the Agents will have every tool under control and contextualized on the customer profile
• Browse the always available customer history
• Use multichannel inheriting all the integrations
• Thanks to extensive usage of the Artificial Intelligence (AI) improve efficiency for the customer, for the Agent and increase customer experience
Eudata is an “Amazon Service Delivery” certified partner; this important recognition decrees our company as the only certified partner for Amazon Connect in Southern Europe
Eudata is a global provider of customer service technologies for mid and large enterprises. Mixing Amazon Connect and Eudata solutions we provide a enable customers and AWS partners to deliver efficient, automated, scalable and omnichannel solutions to make clients happy and loyal. we are is very active across Europe, Africa and Middle East.
Amazon Connect is the most innovative Contact Center solution on the market and thanks to the cloud provided by AWS allows you to scale horizontally on the over 200 collateral services offered (infrastructure, DB, storage, TTS, ASR, image recognition, text analysis, application server, …).
Eudata has developed a suite of modular products that integrated with the AWS-Connect platform make this solution the most advanced CLOUD Contact Center platform on the market.
Eudata is able to provide the Amazon Connect solution quickly and efficiently, which can be activated in a very short time and available to every type of customer, alongside it from
1.
Choose a
Number from
the list
(DID or TF)
2.
Create the service
3.
Add Agents
4.
Let’s Start!
Set up stages of a traditional Contact Center:
1-2 Months
1-2 Ours
Steps to set up an Amazon Connect Contact Center:
Set up stages of a traditional Contact Center:
The NFON contact center (Ncontactcenter) is a complete, feature-rich solution for effective and transparent multichannel communication via your web browser. Offering maximum flexibility and future-proofing without the need for hardware and software installation.
Eudata is able to integrate, maintain and evolve NContactCenter, adding more channels and automation from its portfolio.
– Sandro Parisi (Eudata CEO)
– Marco Pasculli (Managing Director NFON Italia)