Eudata is all about customer journeys – understanding how are customers interacting with the enterprise, and facilitating these interactions. Sandro Parisi, CEO of Eudata, took me through their platform and how they use WebRTC as part of their offering.
The advent of the pandemic has accelerated or forced the adoption of the “smartworking” way of working to ensure continuity within the company and within new welfare policies and personnel management.
NFON Italy, a subsidiary of NFON AG, the only pan-European cloud PBX provider, today announced its partnership with Eudata SRL. Eudata is one of the leading system integrators in Italy and focuses on the financial, retail, utilities and telecommunications industries
Eudata conversational platform Convy.AI is the ultimate solution for PMIs. It is also able to provide quality assistance to customers thanks to personalized dialogues based on business’ needs. With Convy.AI you can create automatized conversations that simulate human ones and that are consistent with your business identity. Our chatbot is designed to be usable from the website and from social channels of your business: you can use the same dialogues and with few clicks you can make it available on different channels.
Today I was a testimonial for @Eudata at the Laboratories organized by #CMMC.
The discussion with sector stakeholders with different experiences is always interesting and constructive.
Here is an excerpt from my speech. I’m waiting for comments and additions!
The world of conversational AI is certainly growing, and the traditional problem of any client is to compare different solutions offered in the market.
Here there are the 5 key points to orientate yourself in the first evaluation of a chatBOT solution that provides paybacks and image.
Eudata, AWS provider and service partner, supports companies in creating innovative contact centres based on AWS Connect, the Amazon cloud platform that allows the creation of a call centre, from phone numbers to agent stations set up in a straightforward and simple way.
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It’s time to draw conclusions on chatBOTs looking at the last year of Eudata, which made a lot of investments in this field. We implemented our solutions by dealing with the market: there are a lot of strengths on which focus our future strategy that emerged.