AVA Agent Virtual Assistant

AVA - Agent Virtual Assistant

Support human agents during phone
calls or digital interactions with customers.

AVA is the perfect tool to deliver contents on large scale to contact center agents or to customer facing employees.

Every process in your organization can be mapped inside AVA, that will automatically recall it when an interaction starts.

Moreover, AVA will retrieve data and documents from the back ends, update the CRM or the TT and register the effectiveness of the agents.

AVA Benefits

Reduction of the average
duration of human interaction

Reduction of the agent
learning curve

Speed up of new agent
on boarding

Send broadcast messages
to agents or agent groups
(real time or scheduling)

Less mistakes and uniformity
of execution of actions

Increase of the first call
resolution rate

When Human and BOT work together

N2C can be a supervisor tool containing standard and custom reports

N2C can be a supervisor tool containing standard and custom reports

Supporting Workflow Processes execution

AVA processes are configured through
Convy.AI

Reuse the same Convy.AI processes designed
and configured for the customer interactions.

Maintain the consistency of the same process
across all communication channels including
human-to-human.

AVA Conversational Flows Builder

AVA can be easily configured and adapted
to new requirements using the simplified
UI to build flows with a “zero code” approach.

Business and Training personnel can configure
AVA processes with no technical skills.

Easy Conversational Flow Configuration

From the Dialogue Design to an operative
Conversational Flow in few hours using the Flow Builder