Only 25% of contact center are actually on cloud, but in 3 years analyst predicts that more than 70% will migrate in cloud
It’s time to move your contact center in the cloud, gaining flexibility and reducing costs
Amazon Connect
Cloud
Contact Center
A constantly updated and controllable service
that makes the best use of voice, text and social channels and which improves operations thanks to artificial intelligence and BOTs. No more migrations, hardware upgrade, and long lasting processes because of the infrastructure expansion. Ask for your needs and we’ll do it, transforming months of work in weeks
Our strengths
• Reduce implementation and maintenance effort by 40%
• Up to H24 Support service
• Control end to end the service with a single player
• Thanks to a modern widget based Desktop, the Agents will have every tool under control and contextualized on the customer profile
• Browse the always available customer history
• Thanks to extensive usage of the Artificial Intelligence (AI) improve efficiency for the customer, for the Agent and increase customer experience
Eudata Technology
Amazon Delivery Service
Eudata is an “Amazon Connect Service Delivery” certified partner, the first partner in Southern Europe to obtain this achievement.
Eudata is a global provider of customer service technologies for mid and large enterprises. Mixing Amazon Connect and Eudata solutions we enable customers and AWS partners to deliver efficient, automated, scalable and omnichannel solutions to make clients happy and loyal.
Eudata has more than 20 active customers on Amazon Connect or Service Cloud Voice in different verticals like FSI, Telco, Transportation, Fashion, Automotive.
Amazon Connect
Amazon Connect is the most innovative Contact Center solution on the market and thanks to the cloud stack provided by AWS allows you to scale horizontally on the over 200 collateral services offered (infrastructure, DB, storage, TTS, ASR, image recognition, text analysis, application server, …) without creating complex and not scalable architectures.
Amazon Connectincludes the Telephony layer, so through the administration layer you can configure from the phone number to the routing strategy in a seamless and straightforward way.
Eudata has developed a suite of modular products that integrated with the Amazon-Connect platform make this solution the most advanced CLOUD Contact Center platform on the market.
Eudata provides Amazon Connect set up delivering projects and maintenance (up to H24).
With Amazon Connect you can turn Months into minutes! Forget the traditional Telco Chain and go live in less than 2 hours
1.
Choose a
Number from
the list
(DID or TF)
2.
Create the service
3.
Add Agents
4.
Let’s Start!
Contact Center Set Up
Set up stages of a traditional Contact Center:
1-2 Months
1-2 Ours
Steps to set up an Amazon Connect Contact Center:
Solid customer experience
Companies wanting a consistent customer experience across all channels, from phone to social media
Track support efficiency
Companies needing measurable efficiency for customer support, hotline or customer success teams
Outbound communication
Companies wanting large-scale outbound communication or promotion campaigns on a regular basis
“Amazon Connect is a pure innovation in the market. It is a solution that goes beyond the expectations of any customer and that relies on the largest cloud provider in the world ”
– Sandro Parisi (Eudata CEO)