Be a Remote Enterprise
We are bound to remember these months for a long time, they will leave a mark and drastically change what we do and how we do it.
The 5 hot topics of customer service in 2020
2020 has just begun, and from the microcosm of customer service we are trying to intercept the most relevant trends that companies will focus on (or should do …). If you deal with customer service, and you want to know where to direct your investments and your efforts, this is the right article for you.
Eudata and WebRTC: An Interview With Sandro Parisi – Eudata
Eudata is all about customer journeys – understanding how are customers interacting with the enterprise, and facilitating these interactions. Sandro Parisi, CEO of Eudata, took me through their platform and how they use WebRTC as part of their offering.